Change Your Address and Phone Number Online with my Social Security | SSA (2024)

If you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.

Visit our my Social Security webpage to get started. To create an account, you must:

• Be at least 18 years old.
• Provide a valid email address.
• Have a Social Security number (SSN).
• Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).

Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Securityaccount with one of our two credential partners: Login.gov or ID.me.

• Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
• ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Securityaccount. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.

If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.

Remember, you can do much of your business with us online.

Tags: my Social Security, my Social Security account, online services

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Comments

1. Margaret M.

   February 13, 2023 8:49AM

   Ai need to do is change my phone # but it keeps sending my code to the old phone . Do i need to go in to take care of this matter?

   • 

     Ann C.

     February 15, 2023 6:51AM

     Hi, Margarent. Thanks for visiting our blog.It sounds like you are referring to changing your cell number on your personal my Social Security account. If so, please check out our blog article,How to Change Your Second Factor Authentication for Your Personal my Social Security Account, for more information about how to update your cell number or email address. If you still need assistancewith your personalmy Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

2. Betty H.

   February 12, 2023 4:26PM

   I have been trying to get on line to change my address for some time. I cannot log into my account. I get sent a code, I input it, it says it is incorrect. over and over again. Then I get banned for 24 hours for trying. Tried calling, was on hold over 90 minutes before I hung up. This is frustrating. I moved last November….

   • 

     Ann C.

     February 14, 2023 11:29AM

     Hi, Betty. We are sorry to hear about your experience. We encourage you to contact your localSocial Security office for assistance.We hope this helps.

3. Anthony e.

   February 11, 2023 6:14PM

   I need to change my mothers address but no one will answer the phone over an hour, she is not capable of using online account, so she won’t create one because she will no longer receive paper statements. Cannot go into the offices because if Covid protocols.

   • 

     Ann C.

     February 13, 2023 2:32PM

     Hi, Anthony. We are sorry to hear about your experience. We encourage your mother to work with her localSocial Security office. We hope this is resolved soon.

4. Mary L.

   February 7, 2023 1:29PM

   Why must I go to the social security office to change my address?
   I have an online account and receive monthly retirement benefits directly deposited to my banking account.
   When I call–agent says I must go into office. What good is the online account if this continues to be necessary?

5. Adam J.

   February 7, 2023 9:46AM

   Why does it say that u can change ur number online and it won’t let u they say to call in u need to fix it to where a person can do that online cause when u call in u always put on hold for hours just to change one thing.

6. Peg B.

   February 4, 2023 3:40PM

   Why can’t I change my address on line. When I try I am told it can not be done and to try again later. Why?????

   • Paul D.

     February 5, 2023 3:48PM

     I would and to change my mailing address only were all my mail goes.

     • Paul D.

       February 5, 2023 3:55PM

       I just received my SSA-1099 security statement for 2022 and I have to just change my mailing address only.
       Old address : P.O.Box 22936, Carmel,Ca. 93922-0936
       New address : P.O.Box 645, Monterey,Ca.93942-0645

       • 

         Ann C.

         February 8, 2023 7:22AM

         Hi, Paul. Thanks for visiting our blog.If you are receiving Social Security retirement or disability, you can create a personalmy Social Security accountto change your address online. If you are receiving Supplemental Security Income, you should contact your localSocial Security officeimmediately. Just a reminder – please be cautious about posting personal information on social media.We hope this helps.

   • Patsy H.

     February 7, 2023 1:49PM

     Want to change my mailing address.

     • 

       Ann C.

       February 8, 2023 8:04AM

       Hi, Patsy. Thanks for visiting our blog.If you are receiving Social Security retirement or disability, you can create a personalmy Social Security accountto change your address online. If you are receiving Supplemental Security Income, you should contact your localSocial Security officeimmediately. We hope this helps.

   • 

     Ann C.

     February 8, 2023 7:17AM

     Hi, Peg. We are sorry to hear that. If you are still encountering a problem with your personal my Social Security account,please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

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