CHICAGO — Comcast is warning customers on the city’s North and South sides that they may be without service.
Around 1 p.m. Wednesday, Comcast Illinois representatives took to social media to explain that some customers would be without service due to a “construction crew doing work on behalf of another entity inadvertently damaging our network lines.”
Comcast told customers to check the Xfinity app for updates.
Restoration efforts could last through the Wednesday evening.
This is a developing story. Check back for updates.
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Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.
Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal). That's not so confusing after all, right?
Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.
You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.
If your xFi gateway is flashing the orange light for more than 15 seconds, it means that it ain't getting downstream signals from Xfinity. It usually happens during an internet outage or a firmware upgrade. However, if that's not the case, you need to try different fixes to get it to work normally.
It can happen due to the ISP being down, a loose cable connection, or a software/hardware glitch on your xFi gateway. Restarting your networking devices is the easiest way to fix the Xfinity internet that keeps disconnecting.
To see if the Full Network Test is available to you, go to the Xfinity app, select WiFi, select View WiFi equipment and then select Internet Health. If you see a Full Network Test tile, then you're good to go.
If we've never provided service to your address before, construction may be needed to extend our physical network to service your address. Even if your address is within 300 feet of our physical network, construction may still be required to route our service line to follow utility easem*nts or right of ways.
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